TERMS AND CONDITIONS

The Grazing Alley is committed to providing our clients with exceptional customer service. If there is something that we have missed please feel free to reach out. We would be more than happy to address any of your needs and help you find clarity.

HIRE AND EQUIPMENT

BOOKINGS

The person who makes the booking takes

full responsibility of the hired equipment. Any items that are found to be damaged, soiled or missing, the person booking will be required to replace these items at the cost of repurchasing the items. 

The person booking is also responsible for any mishandling of our equipment as we take no responsibility for any injuries to you or your guests that may be caused by our equipment.

Grazing Boards and Boxes booked must provide 2-3 days notice. Full payment must be made by next business day or the order wont be fulfilled.

For Grazing Tables, please contact us at hello@thegrazingalley.com to confirm the availability of the date your after.

A 20% non-refundable deposit is required to secure the booking for Grazing Tables with the remaining balance to be paid 5 days prior to the event date.

We do not offer deposit refunds for cancellations. However we would be more than happy to help you find another suitable date for your event given 3 weeks notice prior to the original event date.

This is because we spend a lot of time in the background planning and designing your table and may need to buy additional props in advance to suit the theme of your event.

PICK UP & DROP OFF

CANCELLATIONS

WEATHER

The weather can sometimes be unpredictable and we understand this can be a stressful time for you too. In these circumstances its important that we are flexible if the location changes. All we ask 1-2 days notice prior to the event, so we can also plan for these unforeseen events. 


We strongly advise you to have a backup location at the time of booking.

TRAVEL

Standard delivery fees apply for Grazing Boxes. Please see delivery page.

 

For Grazing Tables and Boards, no travel fee is required for locations up to 25km from Woodville, additional travel fee may occur for further than 25km. Please ask us for a quote.

Props and utensils hired are to be cleaned and ready for pick up within 3 days between 9am - 6pm. Same day pack & pick up service after midnight will occur a fee of $100.

Alternatively, you can arrange to drop off the hired equipment in Woodville with 50% of the travel fee refunded back to the person booking.

HEALTH AND SAFETY

CLEANING

For all grazes whether it be a box, board or table, we recommend all food must be consumed within 2-4 hours according to SA Health.

Allergies - We understand every individual may be sensitive to certain types of foods. While we take every precaution to minimize the risk of cross contamination, We cannot guarantee this wont occur due to the nature of grazing boxes, boards and tables.

We strongly advise those with allergens to take care when consuming our products as we will not take any responsibility for developing reactions caused by our products.

All props hired must be cleaned, wiped and ready before pick up or drop off. Props will then be thoroughly cleaned and disinfected with commercial grade food sanitizer before going into storage. All props are

re-cleaned prior to being used for the next event.



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